Introduction
XXXXXX Limited (“we”, “us” or “our”) is committed to maintaining the accuracy, confidentiality, preserving the privacy, and security of your personally identifiable information (also referred to as “Personal Information”, “Personal Data”). As part of this commitment, this Privacy Notice (further, the “Notice”) governs our actions as they relate to the processing (e.g. collection, recording, storage disclosure, erasure etc.) of your Personal Information when you use our Services according to the TERMS AND CONDITIONS OF USE or visit our Website at https://flexketolabs.com (the “Website”).
You should read the Notice carefully before starting to use our services in any manner, which will help you understand how we process your Personal Information, as well as your privacy rights.
This Notice is based on the requirements set by the Regulation of the European Parliament and of the Council (UE) 2016/679 of 27th April 2016 (“GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/CE.
Contact details
XXXXX Limited a company incorporated under the laws of XXXXXX, registered number XXXXXX registered address XXXXXXX.
If you have any questions related to this Notice, as well as processing of your Personal Information, please contact us at: [email protected]
You may file a complaint if you believe you rights were infringed. In this case, please contact us at [email protected]
You may also complaine to the relevant authority where is your habitual residence, place of work, or place of the alleged infringement of your rights.
The relevant data protection authority for Estonia is Data Protection Inspectorate (“DPI”)
The address of Data Protection Inspectorate is:
Tatari 39, Tallinn 10134
Information we collect
Most information we collect directly from you, but may collect data indirectly.
To become a user of our services according to our TERMS AND CONDITIONS OF USE you will need to create an account by registering on the Website and creating a username and password.
We may collect the following categories of personal data:
▪ First name, last name;
▪ Date of birth;
▪ Username;
▪ Password;
▪ Gender;
▪ Email address;
▪ Phone number;
▪ Technical identifiers (e.i. device fingerprint);
▪ Logs related to the account;
▪ Residence or mailing address;
▪ Payment details (your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment details are stored by PT SOFTWARE SOLUTIONS LIMITED. You may find their privacy notice link(s) here: https://pay.tech/privacy-policy/ .
▪ Transaction details (amount, currency, time of transaction, address of the sender of the transaction, address of the payee of the transaction etc.);
▪ Personal information you provide within support requests.
All Personal Information that you provide to us must be true, complete, and accurate, and you
We also track your information provided to us by your browser or when you use the Website, such as browser and device characteristics, IP address, time and date of the access, geolocation, history of your activity on the Website, operating system, language preferences, referring URLs, device name, location, and other information. This information is needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.
We may share your personal information with the following recipients: third-party service providers, Cloud storage providers, Product monitoring service providers, Email verification service providers, Data analytics providers, Gateway service providers and payment processing partners, Communication services providers, Content Management System, Marketing service providers, Law enforcement agencies and other public authorities, Third parties as part of a merger or acquisition, Affiliates.
We strictly do not sell, share, or disclose your customer card data to any third parties, other than as mentioned above, ensuring your information remains secure and private.
International data transfers
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use and for purposes indicated in this Privacy Notice. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy appropriate safeguards, such as standard data protection clauses adopted by the EDPB.
Legal basis for processing your Personal Information
We collect and utilize your data primarily to provide our services, enhance the quality of our fitness and wellness services and to continuously improve them. Furthermore,
▪ you have given us the consent to the processing of your Personal Information for one or more specific purposes;
▪ you can withdraw consent by contacting us at [email protected]
▪ processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
Your rights related to the Personal Information
You are entitled to the following rights:
▪ Accessing / reviewing / updating / correcting your personal data. You have the right to review, edit, or change the personal data that you had previously provided to us. If you would like to receive a copy of data we process, please send us a data access request or depending on the product you use, look for a data access privacy feature that is usually available in the profile section.
▪ The right to rectification. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
▪ The right to erasure. You have the right to request that we erase your Personal Information.
▪ The right to restrict processing. You have the right to request that we restrict the processing of your Personal Information.
▪ The right to object to processing. You have the right to object to our processing of your Personal Information. It means that we shall no longer process the Personal Information unless the we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you or for the establishment, exercise or defense of legal claims
▪ The right to data portability. You have the right to request that we transfer the Personal Information that we have collected to another organization, or directly to you. You have the right to receive your Personal Information which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those information to another controller.
Exercising your rights
To exercise any of the available privacy rights, please send a request to [email protected].
Protection of your Personal Information
We have implemented appropriate and reasonable technical and organizational security measures designed to protect your Personal Information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use.
However, despite our safeguards and efforts to secure your information, we cannot guarantee to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, disclose, or alter your Personal Information.
How long do we keep your Personal Information
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Notice and our the Terms and Conditions of Use (including providing the Service to you), which includes (but is not limited to) the period during which you have an account with the Service.
Changes to Privacy Notice
We may modify this Privacy Notice from time to time. If we decide to make material changes to this Privacy Notice, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Notice. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Notice.
Contact us
You may contact us at any time for details regarding this Privacy Notice, its previous versions, or our information practices. For any questions concerning your account or your personal data please contact us at [email protected] .
Last update: XXXXXX